How to Check Good Conduct Certificate .Looking for how to check your Good Conduct Certificate in Kenya? If you have already applied for a Good Conduct Certificate and completed fingerprinting, you can check whether your certificate is ready through your eCitizen account.The document commonly called a Good Conduct Certificate is officially known as a Police Clearance Certificate (PCC) and is issued by the Directorate of Criminal Investigations (DCI).
Once your certificate is ready, DCI sends an SMS notification and you can download the certificate from your eCitizen account.This guide explains how to check Good Conduct status online, how to download the certificate, how to verify a Good Conduct Certificate, how long processing takes, and what to do if your certificate is delayed.
Quick Answer: How to check Good Conduct Certificate?
To check whether your Good Conduct Certificate is ready:
1.Log in to your eCitizen account.
- Open the Police Clearance Certificate service
- .
- Login with Ecitizen
- Locate your submitted application.
- Check the current application status.
- If the certificate has been processed, follow the instructions to download it.
- Check your phone for the SMS notification from DCI.
DCI confirms that applicants are notified by SMS when their Police Clearance Certificate is ready for download.
What Is a Good Conduct Certificate in Kenya?
In our quest on how to answer the question How to Check Good Conduct Certificate ,A Good Conduct Certificate is commonly used to refer to a Police Clearance Certificate (PCC) issued by the Directorate of Criminal Investigations.
The certificate is commonly requested for purposes such as:
- Job applications
- Employment background checks
- Immigration and visa applications
- Overseas employment
- Professional registration
- Government opportunities
- Security-related requirements
- Other situations where proof of criminal record status is required
The official DCI service is called the Police Clearance Certificate.
Therefore, if you search for “Good Conduct” on government platforms and cannot immediately find it, look for Police Clearance Certificate.
How to Download Good Conduct Certificate Online
Once your Police Clearance Certificate is ready, you can download it from your eCitizen account.
Follow these steps:
- Log into your eCitizen account.
- Open the Police Clearance Certificate service.
- Select your completed application.
- Check whether the certificate is available.
- Open the certificate.
- Download the document.
- Save a copy on your phone, computer or cloud storage.
- Print a copy if required.
DCI specifically states that applicants receive an SMS once the certificate is ready and can then download it from their eCitizen account.
What if I cannot see the certificate?
If you cannot see your certificate after receiving a notification, first:
- Log out and log back into eCitizen.
- Confirm that you are using the account used for the application.
- Open the Police Clearance Certificate service again.
- Check the application status.
- Check whether the certificate has been generated.
If the problem continues, contact DCI through its official channels rather than paying an unofficial agent to “release” the certificate.
How Long Does Good Conduct Take in Kenya?
The processing time for a Good Conduct Certificate has improved following the introduction of newer biometric identification technology.
DCI says its Multi Biometric Identification System (MBIS) is designed to reduce Police Clearance Certificate processing from the previous turnaround of about two weeks to 24 hours under optimum conditions.
This does not mean every applicant will necessarily receive a certificate exactly 24 hours after fingerprinting.
Processing can depend on the circumstances of an individual application and whether additional processing is required.
For this reason, the best way to know whether your certificate is ready is to:
Check your eCitizen account + check for the DCI SMS notification.
Where Are Good Conduct Fingerprints Taken in Kenya?
After completing the online application, applicants need to have their fingerprints taken.
DCI states that adult Kenyan applicants should present the required documents and original National ID at the selected fingerprinting location. Examples include Huduma Centres and DCI HeadquarterThe fingerprinting location is selected during the application process and is reflected on the relevant application documents.
DCI’s newer biometric system is also being rolled out to make live fingerprint capture available through Huduma Centres and other designated locations.
What Do I Need to Apply for Good Conduct in Kenya?
For an adult Kenyan citizen, DCI’s application procedure includes:
- An eCitizen account
- A completed Police Clearance Certificate application
- Payment of the prescribed fee
- Two copies of the invoice
- A copy of the C24 form printed on both sides of an A4 sheet
- Original National ID
- Fingerprints taken at the selected location
DCI instructs adult Kenyan applicants to present the C24, invoices and original National ID at the selected fingerprinting location.
How to Apply for Good Conduct Certificate in Kenya
If you have not yet applied, you can start the process online.
Step 1: Create or log into your eCitizen account
Go to the DCI eCitizen portal and log into your account.
Step 2: Select Police Clearance Certificate
Open the Police Clearance Certificate service.
Step 3: Select the appropriate application
For an adult Kenyan citizen, select the adult application option.
Step 4: Select your fingerprinting location
Choose the location where you will have your fingerprints taken.
Step 5: Pay the required fee
Select an available payment method and complete the payment.
Step 6: Download your documents
Download and print the required invoices and C24 form.
Step 7: Attend fingerprinting
Take your required documents and original National ID to the selected fingerprinting location.
Step 8: Wait for processing
DCI will process the application after fingerprint capture.
Step 9: Download the certificate
Once the certificate is ready, DCI will notify you by SMS and you can download it through your eCitizen account.
How to Check Good Conduct Certificatein Kenya
Checking and verifying whether your own certificate is ready is different from verifying an already-issued certificate. If an employer, organization or another party needs to authenticate a Police Clearance Certificate, DCI provides an official verification service.There are times when you want to provide proof that you have applied for a GCC ,you can send the receipt . You can use the DCI eCitizen verification portal to authenticate a Police Clearance Certificate.This will conclude our article on How to Check Good Conduct Certificate.
Official verification portal:
https://dci.ecitizen.go.ke/verify
DCI also states in its FAQs that Police Clearance Certificates can be authenticated through the DCI eCitizen verification service.
Important
Be careful with websites or individuals claiming that they can “verify” or “generate” a Good Conduct Certificate outside the official DCI/eCitizen system.
For authenticity checks, use the official DCI service.
What If My Good Conduct Certificate Is Delayed?
There are times when yo stay for a long time without receiving If your Police clearance certificate or has not appeared in your eCitizen account, check the following:
1. Confirm that you completed fingerprinting
Submitting the online application alone does not complete the entire process. Fingerprints must be captured at the selected location.
2. Check your eCitizen account
Log in and check the Police Clearance Certificate application.
3. Check your phone
DCI sends an SMS when the certificate is ready for download.
4. Confirm your application details
Make sure you are checking the same eCitizen account used to make the application.
5. Contact DCI if the problem continues
If your application appears to have remained pending for an unusually long period, use official DCI contact channels for assistance.DCI lists its headquarters contact details, including the toll-free number 0800 722 203 and telephone number +254 020 7202000.
Can I Get Good Conduct Without Going to a Huduma Centre?
No you cant . The police clearance serticate is only processed by the DCI .Always avoid forging the certificate. The application is initiated online through eCitizen, but fingerprint capture is part of the process.DCI directs applicants to present their required documents and have fingerprints taken at the selected fingerprinting location, including designated Huduma Centres or DCI locations.
Therefore, completing the online form does not necessarily mean the entire process can be completed without physically attending the required fingerprinting stage.
Can Someone Else Apply for Good Conduct on My Behalf?
No !Applicants should follow the DCI procedure for fingerprint capture because the Police Clearance Certificate process requires the applicant’s fingerprints. For an adult Kenyan applicant, DCI requires presentation of the applicant’s original National ID and the relevant application documents at the fingerprinting location.Do not give your eCitizen password or other login credentials to people claiming they can complete the process for you.
Can a 16 or 17-Year-Old Get a Good Conduct Certificate?
Yes.
DCI states that Kenyan minors aged 16 and 17 years can apply for a Police Clearance Certificate through a parent or guardian’s eCitizen account.The application is made using the appropriate under-18 option.The minor must present the required documents, including the C24, invoices and original birth certificate, at the selected fingerprinting location.
What Is the Official Good Conduct Website in Kenya?
The Police Clearance Certificate service is available through the official DCI eCitizen platform.
DCI Police Clearance Certificate portal:
https://dci.ecitizen.go.ke/
For certificate verification:
DCI verification portal:
https://dci.ecitizen.go.ke/verify
Always check that you are using an official government website before entering your personal information.
Frequently Asked Questions About Good Conduct in Kenya
How How to Check Good Conduct Certificate online?
Log into your eCitizen account, open the Police Clearance Certificate service and check the status of your application. DCI also sends an SMS when the certificate is ready for download.
How do I know if my Good Conduct is ready?
You can check your Police Clearance Certificate application through eCitizen. DCI also sends an SMS notification when the certificate is ready.
How do I download my Good Conduct Certificate?
Log into your eCitizen account, open your Police Clearance Certificate application and download the certificate once DCI has made it available.
How long does Good Conduct take in Kenya?
DCI says its newer biometric system is designed to reduce the processing and generation turnaround to as little as 24 hours under optimum conditions. Individual applications may take longer.
What is the official name for Good Conduct in Kenya?
The official name is Police Clearance Certificate (PCC).
How do I verify or How to Check Good Conduct Certificate?
Use the official DCI eCitizen Police Clearance Certificate verification service at dci.ecitizen.go.ke/verify.
Where are Good Conduct fingerprints taken?
DCI lists designated fingerprinting locations including Huduma Centres and DCI Headquarters. The location is selected during the application process.
Can I apply for Good Conduct online?
Yes. The application is initiated through the DCI eCitizen platform, after which the applicant follows the fingerprinting procedure.
Can I download Good Conduct online?
Yes. Once DCI has processed the certificate and made it available, the applicant can download it through their eCitizen account.
READ:Â KRA PIN Retrieval Kenya:How to Retrieve a Lost KRA PIN Online 2026
Need Help With Your Good Conduct Application?
Having trouble applying for, checking or downloading your Good Conduct Certificate?
Online Cyber Cafe can assist you with navigating the online application process and accessing government services online.
WhatsApp us on +25722740024
Important: Online Cyber Cafe does not issue Police Clearance Certificates. The certificate is issued by the Directorate of Criminal Investigations. Our role is to help you navigate the online process.
Conclusion
Checking your Good Conduct Certificate in Kenya is now easier because the Police Clearance Certificate process is largely handled online through eCitizen.
If you have already completed your application and fingerprinting, log into your eCitizen account and check the status of your Police Clearance Certificate. You should also monitor your phone for the SMS notification from DCI when the certificate is ready.
If you already have a certificate and need to confirm its authenticity, use the official DCI verification service.
For the safest and most accurate information, always use the official DCI and eCitizen platforms when applying for or verifying a Police Clearance Certificate.
Last Updated: September 2026